👨‍👩‍👧‍👦 For Employers (Families)

1. Accommodation & Comfort

You must provide the nanny with decent living conditions:

• Well-lit, ventilated, and clean space
• Access to drinking water and daily meals
• Cleaning products
• Work clothing if needed

2. Working Hours & Rest

• Up to 12 working hours per day, including 2 hours of scheduled breaks
• May extend to 14 hours, with overtime paid beyond 12 hours
• 8 consecutive hours of rest must be provided each day
• One paid day off per week is required only for bookings over 14 consecutive days

3. Transportation

For short-term jobs (less than one week), transportation costs must be paid in advance by the family at the time of confirmation.

4. Payment & Refunds

• The nanny’s salary is paid in advance through NANNY UAE
• Overtime is invoiced separately after the service, with a detailed breakdown
• If the nanny is not a match after the Zoom interview or at the start of the job, a partial or full refund is possible

5. Zoom Interview

You must schedule a video call with the nanny before the assignment begins to confirm compatibility and expectations.

6. Meals & Rest Area

You are required to provide:

• Daily meals
• Access to bathroom facilities
• A calm and clean resting space

7. Hygiene & Dress Code

Nannies must:

• Be clean and well-groomed
• Avoid strong perfumes
• Dress modestly and professionally, as per your expectations

8. Respect & Privacy

• No abuse of any kind (verbal, emotional, or physical) is tolerated
• Respect the nanny’s privacy
• Do not ask her to post or share any pictures or videos of your children or home

9. Contract & Communication

• A clear contract must be established outlining duties, hours, breaks, salary, hygiene, and transport
• Daily feedback is encouraged via our rating system
• Well-rated nannies may receive performance bonuses

👶 For Nannies

1. Accommodation & Comfort

You will be provided with a clean, ventilated living space, including:

• Water, meals, and hygiene products
• A secure and private area to rest

2. Working Hours & Rest

• Up to 12 hours of work per day, including 2 hours of break
• May extend up to 14 hours, with paid overtime
• 8 consecutive hours of rest must be respected
• One paid day off per week is only granted for bookings over 14 days

3. Transportation

For short-term jobs, transportation costs are paid in advance by the family.

4. Zoom Interview

You must attend a video meeting with the family before the job to clarify expectations.

5. Payment & Invoicing

• Your salary is paid upfront through NANNY UAE
• Overtime is paid after the job, based on actual hours worked, with an invoice provided

6. Hygiene & Appearance

• Always maintain personal cleanliness
• Avoid strong fragrances
• Wear modest and clean clothing as required by the family

7. Respect & Confidentiality

• Be punctual, respectful, and discreet
• Do not take or share any photos or videos of the children or the home
• Never disclose private or identifiable information about the family

8. Child Safety & Cleanliness

• Ensure a safe, calm, and clean environment for the children
• Apply basic first aid if trained

9. Feedback & Bonus

• Your performance is rated daily
• Positive ratings may result in performance bonuses

🔐 Additional Rules

For Nannies

1. Professional Behavior

• It is strictly forbidden to ask the employer for money, loans, or to discuss personal projects
• Never raise your voice or show aggression toward children or other household staff
• Any personal request (absence, emergency, etc.) must be submitted respectfully to the employer
• No visitors or outside interactions without prior employer approval

2. Privacy & Social Media

• Do not take, post, or share any image or video of the children or the home
• Never reveal the family’s location, address, or lifestyle details

3. Freedom & Safety

• You must never be locked in or prevented from leaving
• You are entitled to freedom of movement outside working hours
• If any problem arises, you may contact NANNY UAE through our official channel

For Employers

1. Prevention & Boundaries

• Avoid showing valuables (cash, jewelry, luxury items) to prevent unnecessary temptation
• Respect the nanny’s freedom outside of working hours
• You are free to accept or decline personal requests from the nanny based on your situation

2. Discretion & Privacy

• Do not ask the nanny to share images or information publicly
• Remind her that all family-related information is strictly confidential

✅ Why These Rules Matter

These rules create a safe, ethical, and professional framework that benefits families, children, and nannies by:

• Promoting mutual respect and trust
• Ensuring fair compensation and working conditions
• Protecting privacy, dignity, and safety for everyone involved